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PRIVACY POLICY

Privacy Policy

Last Updated: [Insert Date]

Ferns of Tasmania Pty Ltd ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website https://fernsoftasmania.com.au or otherwise interact with us.

1. Who We Are

  • Business Name: Ferns of Tasmania Pty Ltd

  • ABN: 88 666 837 181

  • Business Address: 403 Braeside Rd, Franklin, Tasmania 7113

  • Email: info@fernsoftasmania.com

  • Phone: 0456 187 884

We are an Australian-based business specialising in the sale of Dicksonia antarctica (Soft Tree Fern / Tasmanian Tree Fern), including live specimens and premium mulch. We sell both within Australia and to customers internationally.

2. What Personal Information We Collect

We may collect and hold the following types of personal information:

  • Your full name

  • Email address

  • Phone number

  • Billing and delivery address

  • Order details

  • Any correspondence or communication with us

  • IP address and device/browser information (when you use our website)

We do not collect or store full payment information. All payments are processed manually and securely via direct invoicing or pre-arranged payment methods.

3. How We Collect Your Information

We collect information through:

  • Orders placed via our website, email, or phone

  • Enquiries submitted via forms or email

  • Newsletter signups (if applicable)

  • Cookies and analytics (if used on the site)

We only collect personal information by lawful and fair means and where reasonably necessary for our business operations.

4. Why We Collect Personal Information

We collect your personal information in order to:

  • Process and deliver orders

  • Communicate with you about your order or enquiry

  • Provide customer service and support

  • Comply with Australian laws and customs/export requirements

  • Improve our services and understand customer preferences

5. Disclosure of Personal Information

We will never sell your personal information. We may disclose your information to:

  • Shipping and logistics providers (to fulfil orders)

  • IT and website service providers (to maintain our site)

  • Legal or regulatory bodies when required by law

We take all reasonable steps to ensure third parties handle your data in accordance with Australian privacy standards.

6. Overseas Disclosure

We sell products internationally and may need to share personal data with third parties located outside Australia (e.g., international freight handlers, government customs agencies). We take reasonable steps to ensure these recipients comply with applicable data protection laws or equivalent safeguards.

7. Security of Personal Information

We take your privacy seriously and implement safeguards including:

  • Secure storage of physical and digital records

  • Password-protected systems and restricted access

  • Regular review of our systems and procedures

Although we strive to use commercially acceptable means to protect your data, no method of transmission or storage is 100% secure. If a data breach occurs, we will notify affected individuals in accordance with the Notifiable Data Breaches scheme.

8. Access, Correction & Your Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or outdated information

  • Withdraw consent or request deletion (subject to legal obligations)

To make a request, please contact us at info@fernsoftasmania.com.

9. Cookies & Website Usage

Our website may use cookies or similar technologies to enhance your browsing experience. Cookies can be disabled in your browser settings. If we implement analytics or tracking tools in future, we will update this Policy to reflect that.

10. Marketing Communications

We may use your contact information to send occasional updates or product announcements. You can opt out of these communications at any time using the unsubscribe link (if available) or by emailing us directly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website and will take effect from the date of publication.

12. Contact Us

If you have any questions, feedback, or concerns about this policy or our data practices, please contact:

Ferns of Tasmania Pty Ltd
403 Braeside Rd, Franklin, TAS 7113
info@fernsoftasmania.com
0456 187 884

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

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